By leveraging professional advice, maintaining transparency, and being patient and thorough, you can enhance your chances
of a successful transaction.
Thriving in the Modern Business World
As we step further into the 21st century, the landscape of business is changing. While there are always new challenges on the horizon, the core principles of achieving success in business remain largely unchanged. Have you considered how well you’re preparing for both the new and enduring demands of entrepreneurship? Let’s take a look at some standards to abide by.
Are You Embracing Technology?
The digital age has transformed how businesses operate. This is something you need to be thinking about constantly, whether it’s marketing or the nature of transactions. Entrepreneurs today must harness technology to engage customers directly, often through digital platforms instead of traditional print, radio, or TV advertising. This technological shift is not just a trend—it’s the future. Of course, that means that those who fail to adapt risk falling behind.
Can You Adapt?
The market is always shifting, and products or services that seem promising today could quickly lose relevance tomorrow. It goes without saying that the business world is unpredictable. But sometimes keeping up isn’t enough. Some of the top companies work to actually stay ahead of the curve.
A notable example of a company that failed to adapt is Apple, which missed the opportunity to license its Mac operating system. This ultimately allowed Microsoft to dominate the personal computer market.
Do You Maintain a Clear Focus?
The top performing businesses maintain a clear sense of purpose. While shifting business models or diversifying can be tempting, it’s important not to lose sight of your company’s core strengths. Always keep your business’s unique position in mind.
Have You Established a Strong Plan?
If you have a robust business plan in place, it will help you to navigate change. Always rely on realistic and measurable goals to guide your actions. When business owners focus on planning, they take the time to think critically and anticipate future challenges. When the market shifts, this offers them a sense of clarity. A solid plan allows you to stay grounded and proactive.
Are You Preparing for the Next Phase?
Knowing when and how to exit is an important consideration for any entrepreneur. Many business owners mistakenly wait until things are in decline to sell, but the most successful exits happen when the market is strong. Creating an exit strategy, even if it’s not immediate, is a savvy move.
A business broker or M&A advisor can help you navigate the process of selling your business, from start to finish. Planning your exit from the outset ensures that when it’s time to move on, you can achieve financial success.
The world of entrepreneurism is full of challenges and uncertainties. However, by embracing technology, staying adaptable, maintaining focus, and planning strategically, you can position yourself for long-term success. Knowing when to exit gracefully at the right time will be the final testament to your success.
Business Brokerage Press, Inc.
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Recognizing Trouble in Your Business Before It’s Too Late
Businesses can face various challenges, and many issues that arise are not always immediately obvious. However, there are common signs to look for when a company is in trouble or headed in that direction. Recognizing these signs early is crucial, as they can help business owners make informed decisions about the future of their business.
Below are some key indicators that a company may be struggling:
Lack of Proper Focus
One of the most significant issues a business can face is a lack of clear focus. This could manifest as a lack of strategic direction or the failure to define specific goals. Without a clear focus, companies may struggle to stay competitive or fail to allocate resources effectively. Ultimately, this can lead to missed opportunities.
Poor Management
All businesses depend on good leadership. Poor management, whether it’s due to inexperienced leaders or ineffective decision-making, can severely impact the overall performance. Mismanagement may lead to inefficiencies, low employee morale, and issues with customer service.
Problems with Financial
Without strong financial controls, a business can quickly find itself in trouble. This includes things like inaccurate financial reporting and issues with cash flow management. This situation can result in mounting debt or an inability to sustain operations.
Loss of Key Employees or Customers
A business is only as strong as the people behind it. Losing a key employee with vital skills can create operational chaos. Similarly, losing important customers or clients can leave a company struggling to maintain profitability.
Failure to Adapt to Technology
Technology evolves rapidly. Companies that fail to keep up with technological advances risk falling behind. This can affect everything from customer satisfaction to the ability to stay competitive in the industry.
Quality Control or Operational Issues
Ongoing quality control problems, product defects, or inefficiencies in operations can tarnish a company’s reputation and decrease sales. Persistent operational issues often indicate deeper structural or management problems within the organization.
Legal or Governmental Problems
Legal disputes or not properly following government regulations can cause significant financial and reputational damage to a business. Whether it’s a lawsuit, or tax issues, these problems should never be ignored.
Changes in Dynamics
Market dynamics are constantly changing, and businesses that fail to adapt to shifts in customer preferences or an increase in competition may find themselves struggling to maintain relevance.
When a business begins to show signs of distress, owners often face two main options: fix the issues or sell the business. However, ideally the decision to sell should be made while the company is still performing well, not when it is already in trouble.
Waiting too long to right the direction of a business can not only reduce its value, but also limit an owner’s options. If you are concerned that your company may be facing difficulties, now is the time to consult with a professional business broker or M&A advisor. They can help assess the situation, guide you on preparing your business for sale, and assist in making the best decision moving forward.
Copyright: Business Brokerage Press, Inc.
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Post-Closing Steps for a Successful Transition
Once the deal is sealed and the closing is complete, many business owners might think their job is done. However, ensuring that the transition to the new owner goes smoothly is crucial not only for the business’ continued success, but also for protecting your own ongoing interests.
First and foremost, even after the sale, most sellers have some sort of vested interest in the new entity’s success. This can come in many forms. For instance, if you are due additional payments associated with the sale, it’s essential to ensure that the release of funds happens as expected. The buyer may also have issued you a note, representing a portion of the sale price that will be paid out over time. It’s in your best interest to ensure these financial arrangements are properly managed during the transition.
Another common scenario that impacts sellers after the closing occurs when they are also the landlord of the property that the buyer is now leasing. The lease agreement must be clear and mutually beneficial, as it will influence the buyer’s ongoing ability to operate successfully.
Taking the time to make sure your buyer is set up for success can help prevent any misunderstandings later on. It goes without saying that if there are troubles down the line, that can translate into headaches for sellers.
Additionally, if you recently sold a business, you may still have your name on the company letterhead or remain involved in the company in some other way. In this type of situation, your personal reputation could still be linked to the business, meaning that you have an obligation to ensure the buyer is capable of maintaining the same level of quality and integrity that you worked hard to build. This is not just about protecting your brand, but it is also about ensuring that the company’s legacy continues smoothly.
Lastly, your former employees are often dependent on the success of the sale. Many sellers have built close relationships with their staff over the years and care about their welfare. The decision to sell can have a significant impact on job security for these individuals so it’s vital to ensure the new buyer is the right fit for maintaining a stable work environment. It’s in everyone’s best interest to support a positive transition to ensure job security for former employees.
While the closing of a business sale is a major milestone, it’s far from the end of the process. By taking the time to manage the post-closing transition thoughtfully, you can help ensure the business continues to thrive, protect your financial interests, and leave a positive legacy.
Copyright: Business Brokerage Press, Inc.
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The Importance of a Professional First Impression
In today’s business world, effective communication is paramount, and the telephone remains one of the most essential tools for engaging with clients, prospects, and partners. Automated answering services, voicemail systems, or hold music can significantly impact your company’s image and customer satisfaction. Therefore, it’s important to ensure that the telephone is a productive sales tool rather than a hindrance.
The first interaction a caller has with your company is often through a phone call. This brief exchange, often lasting less than a minute, plays a pivotal role in shaping the caller’s perception of your business. That’s one reason why it’s crucial to use that first impression as an opportunity to create a positive and lasting impact. Below are some strategies to help you refine the way your business greets its callers.
Evaluate Your Office’s Phone Etiquette
To understand the true experience of a customer or client calling your office, consider making a test call. Just don’t reveal your identity. Have someone whose voice your staff does not recognize place the call while you listen in. This method allows you to assess the quality of your telephone service in an objective manner. During the call, listen for the following:
- A friendly and professional greeting, such as, “Good morning, [Company Name],” followed by the name of the employee and an offer to assist.
- A calm and helpful response to inquiries, or the offer to direct the caller to someone who can provide more information.
- Reasonable hold times, with an apology if the wait exceeds typical expectations.
This process is well worth your time, as it will give insights into how your staff handles calls and whether improvements are needed.
Assess Your Answering Service
If your business relies on an answering service, it’s vital to evaluate its quality. Conduct a similar test to the one mentioned above, but focus on how well the answering service represents your company. When evaluating this service, ensure that:
- The operator answers with your company’s name, rather than using a generic, impersonal greeting like, “May I help you?”
- The operator is well-versed in your business’s key details, such as hours of operation, employee names, and company policies.
- The message conveyed by the operator aligns with the information your business wants to relay to customers.
If the answering service fails to meet these standards, take the time to educate the provider on your expectations. There are many answering services out there. If yours is not meeting your standards, it might be time to make a switch.
Review Your Voicemail System
Your voicemail greeting is another key touchpoint for customers and clients. How it sounds can significantly impact their perception of your professionalism. Periodically listen to your voicemail message and ask yourself the following questions:
- Is the voice recording representative of your brand? Choose a voice that is clear, engaging, and professional, so that it strikes the right tone for your business.
- If your voicemail or call system includes background music or on-hold music, ensure that it is calming and unobtrusive. Many businesses make the mistake of choosing music that is grating and leads to someone hanging up before speaking to a member of your team.
A well-crafted voicemail message ensures that callers feel valued, even if they are unable to speak directly with someone.
Humanize Your Technology
There is no doubt that automated voicemail systems, speakerphones, and conference call capabilities are indispensable tools. However, it’s essential to remember that while these systems offer convenience, they can lack the personal touch that a human voice provides. The truth of the matter is that most people still prefer speaking with a real person.
Even if the employee who answers the phone is not the highest-paid member of your team, the human voice remains an essential element of your company’s identity. An empathetic, attentive response can leave a positive impression, contributing to a stronger relationship with your clients.
Today’s businesses must embrace the benefits of technology while remembering the importance of personal interaction. By regularly reviewing and improving your phone etiquette, you ensure that your business presents itself in the best possible way from the moment the phone rings.
Copyright: Business Brokerage Press, Inc.
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Debunking Myths in the Business Buying and Selling Process
With 30 years of experience and having overseen thousands of business transactions, I’ve encountered numerous myths about the business buying and selling process. Here are some of the most common misconceptions and the realities behind them.
Absentee Businesses Absentee businesses are extremely rare. While possible, it requires a robust management team you can trust implicitly. The risk of financial loss is high if attempted on a business that was owner operated in the past.
No Money Down Most sellers expect a down payment, and financial institutions typically require it to secure a loan. Creative financing strategies, such as seller financing or earn-outs, can reduce the upfront cost, but some initial investment is almost always necessary.
The Gifted Business The notion that a retiring owner will simply give you their business is a myth. While some owners might offer favorable terms to a trusted successor, they still expect compensation for the value they’ve built.
Playing Hardball Gets the Best Deals Aggressive tactics often alienate sellers or buyers, leading to a breakdown in negotiations. A collaborative approach, where both parties feel they are getting a fair deal, results in better outcomes.
DIY Legal and Financial Transacting without an attorney or CPA is dangerous. Professionals help ensure that the transaction is legally sound and financially viable. They can identify potential pitfalls and protect your interests.
Unrealistic Price Expectations Expecting to sell or buy your small business for an unrealistic price always leads to a dead end. Valuation ranges are well published and anything outside the norm is often easily identified.
Direct Transactions Save Money Buying directly might save on broker fees, but it also comes with risks. Brokers add value by providing market insights, negotiation expertise, and due diligence support. Without their guidance, you might miss critical details or overpay.
Confidentiality is Not Important Informing employees, vendors, and landlords about your plans to sell or buy a business can have significant, negative implications. It can create uncertainty and anxiety, potentially leading to staff turnover, strained vendor relationships, and landlord concerns. Wait until the deal is finalized.
Every Business Can Have Recurring Revenues Turning a business into a recurring revenue model is challenging, and forcing a change can alienate customers and disrupt operations. A thorough analysis is needed to determine if this model suits your business.
Finding the Perfect Business It’s unlikely you’ll find a business that meets all your (or your advisor’s) criteria. Be prepared to encounter some issues with any business you buy; no business is perfect.
Replacing a Partner Finding or replacing a partner to buy shares of your business is virtually impossible. There is hope that this may change in the future with the passage of 2023’s Brokerage Simplification Act.
Finding a Deal is Easy Simply announcing your intention to buy a business won’t necessarily attract opportunities. Building relationships, constant searching, and demonstrating your seriousness is essential to success.
Sourcing Funds from Others Getting promised money from family, friends, or private equity is often met with an eventual decline by well-intentioned parties.
Valuation Accuracy Valuation is an art. A comprehensive approach, including multiple opinions and market analysis, provides a more accurate picture. But remember that every business and situation is different.
In summary, navigating the business buying and selling process requires dispelling common myths and embracing a realistic, informed approach. By leveraging professional advice, maintaining transparency, and being patient and thorough, you can enhance your chances of a successful transaction.
Andy Cagnetta
Andy Cagnetta owns and operates Transworld Business Advisors. He joined the company as a sales associate and later purchased it. Transworld is an international franchise business and franchise brokerage, with thousands of businesses for sale and over 200 franchisees in the United States and Internationally.
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